Terms & Conditions


1. Information on our website

Elisa will try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake, we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order, we’ll do our best to let you know.
When browsing our website, the colours of products may vary depending on a few factors your display settings.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

2. Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through Elisa either temporarily or permanently.
We will not be liable for any losses you sustain as a result of updating or modifying our website.

3. Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

4. Eligibility to order products

All products sold through Elisa are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.

5. Placing your order

Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number.

6. Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

7. Payment

You can pay with all major credit and debit cards. We also accept FPX, Grabpay, Boost, MCash, Touch n Go and MayBank QR for orders made online or other.
We will take payment from you at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

8. Pricing

The product prices shown do not include the delivery fee, which will be added to your total order price.

9. Online

We reserve the right to adjust prices, products and special offers at our discretion.

10. Pricing errors

If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.