1. What are your business hours?
Our operating hours:
Monday – Friday (8am – 6pm)
Saturday – Sunday (Closed)
2. Do you have physical showroom and store?
Not having a physical showroom but we having our own warehouse located at Muar, Johor, Malaysia. Customer can reach out to our customer service team for self-pickup order direct from our warehouse.
3. Do you provide delivery and installation service?
Yes, we offering delivery services cross all areas in Malaysia whether it is lorry transport for bulkier items or courier services for smaller packages or single package. However, we do not provide installation service but we have installation video and guideline which is step by step on your installation process.
Courier shipping fees: based on item’s weight per kg
Lorry transportation fees: based on your area and quantity (Available in Johor, Melaka, Kuala Lumpur, Selangor, Singapore)
4. What payment method do you accept?
You can pay with all major credit and debit cards. We also accept FPX, Grabpay, Boost, MCash, Touch n Go and MayBank QR for orders made online or other.
We also do accept installment payment by using Atome.
We will take payment from you at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
5. Can I cancel my existing order or made amendment on my order?
Yes, you may cancel and made amendment on your order if the order is still on pending status (before seller ship out your parcel).
6. How can I claim if received the item with damage or defect?
If you encounter any damage while unboxing your product, please don’t hesitate to reach out to our customer service team immediately. To assist you efficiently, kindly provide clear pictured of the damaged parts along with a description of the issue. Our dedicated customer service representatives will assess the situation promptly and suggest the best possible solution to ensure your satisfaction.
